The Armenian Commercial Bank has taken a major step in improving customer satisfaction by launching SatisfAI, a customer survey management system. By implementing the Net Promoter Score (NPS) methodology, the bank is now the first in Armenia to use this popular and recognized method for measuring customer trust and satisfaction. Recognizing the significance of positive customer experiences and providing top-quality services, the bank is committed to meeting the needs of its branch customers. Apart from evaluating service on a scale of 0-10, the NPS survey also helps identify the bank’s strengths and weaknesses, enabling better customer service. The bank has plans to expand the survey’s reach through email and its Mobile Bank application, demonstrating their commitment to exceeding customer expectations and providing innovative solutions. Prioritizing customer opinions and satisfaction, the bank aims to enhance the quality of services by promptly responding to customer demands.

Moreover, the bank values customer trust and satisfaction as top priorities. By implementing the Net Promoter Score (NPS) methodology, the Armenian Commercial Bank has demonstrated its commitment to understanding and enhancing customer experiences. NPS surveys are widely recognized as an effective tool for measuring customer satisfaction and loyalty. By evaluating customer trust and satisfaction levels, the bank can better cater to the needs and requirements of its branch customers. The NPS survey not only enables customers to rate services on a scale of 0-10 but also helps the bank identify areas for improvement. With plans to expand the survey’s reach through email and a mobile application, the bank aims to engage customers further and exceed their expectations. Promptly responding to customer demands and needs, the bank’s focus is on offering innovative solutions and continuously enhancing service quality.

SatisfAI, the newly launched customer survey management system by the Armenian Commercial Bank, has introduced the Net Promoter Score (NPS) methodology in Armenia for the first time. As a widely recognized method in the field of customer satisfaction and loyalty, NPS surveys measure the level of trust and satisfaction customers have with the bank’s services. Realizing the importance of positive customer experiences and delivering the best services in the market, the bank is fully committed to meeting the needs and requirements of its physical branch customers. Apart from providing a comprehensive evaluation of services ranging from 0-10, the NPS survey helps identify both the strengths and weaknesses of the bank’s products and services. In line with their customer-centric approach, the bank plans to extend the scope of the surveys through email and the Mobile Bank application. This active engagement with customers demonstrates the bank’s dedication to surpassing customer expectations in terms of customer service. Their primary goal is to enhance the quality of services by promptly responding to customer demands and needs while offering innovative solutions.

With the launch of SatisfAI, a customer satisfaction survey management system, the Armenian Commercial Bank has made a groundbreaking move in their quest to serve customers better. By becoming the first bank in Armenia to implement the Net Promoter Score (NPS) methodology, the bank aims to revolutionize customer feedback practices. The NPS survey is a well-established and highly regarded method employed to gauge the level of customer trust and satisfaction. Recognizing the vital role positive customer experience plays in providing top-notch services, the bank is committed to meeting the needs of its physical branch customers. In addition to evaluating services on a scale of 0-10, the NPS survey facilitates the identification of the bank’s product and service strengths and weaknesses. Additionally, the bank plans to extend the reach of the survey via email and the Mobile Bank application. This proactive approach to customer engagement reflects the bank’s determination to exceed customer expectations and deliver innovative solutions. The opinions and satisfaction of customers are highly valued, with their trust serving as a top priority for the bank.